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Incidents captured in the field. Managed end-to-end. Audit-ready by default.
Support workers log incidents in the Worker App and they flow straight into Appoyo Incident Management. Configure workflows, notifications, and ownership by incident type, then track everything in one place with dashboards and reporting.
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WHY IT MATTERS
Incident risk increases when reporting is delayed and follow-ups are unclear
If incidents start in paper forms, emails, or messages, you lose time, miss follow-ups, and struggle to prove what happened. Appoyo closes the gap by capturing incidents immediately and running them through a structured workflow.
WHAT IT DOES
One workflow from worker report to closed outcome
Appoyo’s AI engine schedules based on best fit, not just time slots. It builds a draft roster that is close to ready, so coordinators start with a high-quality baseline inAppoyo turns incident handling into a clear process with visibility, accountability, and evidence linked to the shift, participant, and worker. Stead of a blank screen.
AI CONSIDERS:
Fasterincident reporting
Clear responsibility and follow-up
Consistent handling by incident type
Executive visibility and trends
Audit-ready evidence trail
worker report to closed outcome
how it works
Simple flow.
Clean accountability.
Step
1
Worker submits incident in the Worker App
Step
2
Incident appears instantly in Incident Management
Step
3
Appoyo triggers workflows, tasks, and notifications based on type
Step
4
Investigation actions are assigned, tracked, and completed
Step
5
Close-out is recorded with evidence attached and time-stamped
Worker App capture
Worker App incident reporting
Workers can report incidents as they happen, reducing delays and improving accuracy. Submissions are stored against the correct participant and shift history.
FEATURES:
Mobile incident reporting
Evidence attachments
Time-stamped records
Linked to shift and participant
Report incidents from thepeople doing the work
Workflow automation
Workflows and notifications by incident type
Configure incident types and automatically route them to the right people with the right steps, every time.
Examples:
Auto-assign owner by incident type
Notify specific roles or teams
Escalation rules for high-risk incidents
Mandatory fields and checklists
Action due dates and reminders
Set rules once.
Appoyo runs them every time.
One place to manage everything
Incident Management module
All incidents sit in one controlled workspace with status, ownership, actions, and supporting evidence visible in real time.
FEATURES:
Central incident register
Status tracking
Full audit trail
Investigation actions
Evidence and notes
Close-out records
Stop hunting forupdates across emailsand spreadsheets
Dashboards and insights
Incident dashboard
Monitor trends, hotspots, open actions, repeat incidents, and response time. Use data to improve quality and reduce risk.
Dashboards can show:
Open vs closed incidents
Overdue actions
Incident types and frequency
Trends by program or region
Risk hotspots
Know what is happening
across the business
Audit-ready by default
Built for
audits and reviews
Every incident is connected to related operations so you can answer questions fast. No rebuilding the story from scattered records.
Audit-ready evidence includes:
Incident report and timeline
Linked shift details
Linked participant record
Follow-up actions and completion
Attachments and notes
Exportable reports
Evidence stays linked,
traceable, and exportable
Why this is different (4-in-1 integration)
Works because Appoyo is integrated
Appoyo runs HR, Care, Payroll, Billing, and Incidents in one platform. That means incident records connect to real operational data, not disconnected forms.
What this eliminates:
Re-keying information into registers
Missing context around shifts
Unclear ownership across teams
Evidence gaps during audit prep
Incidents work better
when they are not bolted on
Stop incident admin. Start incident control.
Capture incidents in the field, manage them through a workflow, and report insights with clean audit evidence, all inside Appoyo.
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